Leading Improvements for Looked After Children
NFA has successfully achieved LILAC – ‘Leading Improvements for Looked after Children’, with the key objective of developing a quality framework for involvement policy and practice targeting young people in care. The young people will make use of this framework to carry out assessments of local authority or agency services.
Investors in People
The NFA Group’s Fostering Division is recognised as an Investor in People and has held the Award since 2004. In September 2016 the NFA Group (Fostering Division) achieved the Investors in People Gold Award. The NFA Group’s Fostering Division will continue to be an investor in people.
Customer Services Excellence Award
NFA has successfully achieved and maintained the Customer Service Excellence Award, this Government Standard for Customer Excellence builds on the legacy of the Charter Mark and concentrates on the detailed experience of customers and actions taken by organisations to recognise and understand their customers, to give them a voice, to show how customers are listened to, and how their views shape the service. We believe that NFA is one of the first independent fostering organisations to achieve the award.
NFA Group received the disability confident accreditation in 2019.
The scheme, run by the Department for Work and Pensions, supports employers to make the most of the talents the UK’s 7.6m working age disabled people can bring to the workplace, empowering businesses to secure high quality staff who are skilled, loyal and hard-working whilst improving employee morale and commitment by demonstrating that all employees are treated fairly. The scheme also helps applicants, partners, associates and other businesses identify those employers who are committed to equality in the workplace.
As an inclusive organisation, NFA Group is committed to challenging attitudes towards disability by actively removing barriers and offering disabled people opportunities to fulfil their potential and realise their aspirations with us.